How can we help?

Account

How do I sign in?

Choose Continue with Apple in the app and follow Apple’s sign-in prompts. A working internet connection is needed to authenticate.

I can’t access my account. What should I do?

Make sure you’re using the Apple ID you used to sign in, then try again with a network connection. If the issue continues, contact us at chill@chillstones.com with your app version and the steps you tried. Never send your password.

Does signing out delete my diary?

No. Signing out ends your account session; diary content stored on your iPhone remains on the device. Account deletion is a separate action in the app.

Subscriptions

How do I manage or cancel my subscription?

i love eat subscriptions are managed by Apple through your Apple ID. On your iPhone or iPad, open Settings, tap your name (Apple ID), then tap Subscriptions. Select i love eat to view your plan, renewal details, or cancellation options. If you cancel, Apple’s subscription remains active until the end of the current billing period; deleting the app does not cancel it.

I can’t find my subscription in Apple Settings. What should I do?

Check that you’re signed in with the Apple ID used for the purchase. If it still doesn’t appear, contact Apple Support about your App Store billing, or email us at chill@chillstones.com for help identifying the right next step. Please don’t send payment-card details.

Food logging & tracking

How do I log a meal?

Add a meal in your diary by taking or choosing a food photo and providing a meal description. You can review and arrange your meal entries on the Board.

What nutrition information does i love eat track?

i love eat tracks meals, calories, and macronutrients: protein, carbohydrates, fat, and fiber. Nutrition values are estimates to help you understand your food; they are not medical advice and should not replace guidance from a qualified health professional.

Data & privacy

How does i love eat protect my data?

Privacy is a priority. Diary content is persisted locally on your device using SwiftData, while Supabase provides backend services. Meal parsing uses the OpenAI API. User photos are not used to train OpenAI models. We apply strict data privacy practices to information handled to provide these features.

Are my photos or diary entries used to train AI?

No. Your food photos are not used to train OpenAI models. Photos and meal information are used only to provide the app’s meal-parsing functionality, subject to the service providers’ privacy and data-handling terms.

How can I ask a privacy question or request account help?

Email chill@chillstones.com. Please do not include passwords or attach private food photos, recordings, or transcripts. See our Privacy Policy for more information.

Contact support

Still need help? Email chill@chillstones.com. Include your iPhone model, iOS version, app version, and a description of what happened. Please don’t attach private meal photos, voice recordings, or transcripts.

Support is provided by CHILLSTONES, UNIPESSOAL LDA.